Privacy at Happy Glaze

Cookie Policy

This page explains the small amount of information My Happy Glaze stores on your device to keep the portal secure, remember useful choices and complete actions you ask for.

Last reviewed: 29 October 2026

What are cookies and similar technologies?

Cookies are small text files. Local storage and service workers are similar browser technologies that can remember information or support app-like features on your device.

Do we use tracking cookies?

No. The portal does not currently use advertising cookies, analytics cookies, tracking pixels, remarketing, profiling, session recording or social media tracking. Optional support chat is separately controlled below and does not load without permission and configuration.

What the portal uses

Essential storage is used only when needed for security or a feature you request. The three display preferences rely on the UK PECR appearance exception. They are not used to measure behaviour, and you can object using the control below.

Name and provider	Storage and duration	Purpose	Legal classification and sharing
hgp_chatway_consent_v1Happy Glaze	Local storageUntil you change this choice or clear browser data	Remembers your separate support-chat permission. No chat connection is made without opt-in and an enabled integration.	Essential to remember your requested privacy choiceThe preference itself is not sent to Chatway
Optional Chatway supportChatway / Poptin	Isolated third-party support widget, when configured and allowedFor the chat session; submitted messages follow the workspace retention settings	Support messages, optional AI replies and limited context. No automatic live-record lookup. Isolated anonymous mode does not use portal identity or persistent chat storage.	Optional support service; separate opt-in belowMessages and technical delivery information are processed by Chatway. Never send card details or collection codes.
happy_glaze_portal_welcome_v1Happy Glaze	First-party session cookieUntil the browser session ends	Stops the opening animation repeating during the same browser session.	Optional appearance preference. You can object below.Not shared with another organisation
hgp_optional_storageHappy Glaze	First-party cookieUp to 1 year	Remembers if you object to optional display preference storage.	Essential for remembering your privacy choiceNot shared with another organisation
hgp_portal_walkthrough_v1Happy Glaze	Local storageUntil you clear browser data or turn off display preferences	Remembers that you have finished or skipped the welcome guide.	Optional appearance preference. You can object below.Not shared with another organisation
sb-<project>-auth-tokenSupabase, on behalf of Happy Glaze	Local storageUntil you sign out, clear browser data or the account session expires	Keeps you securely signed in to My Happy Glaze and refreshes your account session.	Essential when you ask to sign in or create an accountAuthentication information is processed by Supabase
hgp_active_visitHappy Glaze	Local storageFor the active visit, or until browser data is cleared	Reopens the live table screen after you check in and removes itself when that visit is no longer active.	Essential for the live visit service you requestNot shared with another organisation
hgp_reminder_<visit token>Happy Glaze	Local storageUntil browser data is cleared or display preferences are turned off	Remembers which end-of-session reminder you dismissed so it is not shown repeatedly.	Essential to operate the live visit reminder requested with check-inNot shared with another organisation
hgp_prearrival_viewed_atHappy Glaze	Local storageUntil browser data is cleared	Remembers that you opened the optional pre-arrival guide so the same welcome is not repeated at check-in.	Optional appearance preference. You can object below.Not shared with another organisation
hgp_pending_inspirationHappy Glaze	Temporary local storageRemoved after sign-in and completion, or when browser data is cleared	Returns you to an inspiration item after sign-in so your requested like or save can be completed.	Essential for the save or like action you requestNot shared with another organisation
hgp_staff_sessionHappy Glaze	First-party secure, HTTP-only cookieUp to 12 hours	Protects staff-only areas. It is not created for customer portal visitors.	Essential security and authenticationNot shared with another organisation
Service worker registrationHappy Glaze	Browser application storageUntil the portal is uninstalled or site data is cleared	Supports the installable portal while ensuring private pages are always fetched live and are not stored for offline use.	Essential for the installable portal functionNot shared with another organisation

hgp_chatway_consent_v1

Happy Glaze · Local storage

Remembers your separate support-chat permission. No chat connection is made without opt-in and an enabled integration.

How long: Until you change this choice or clear browser data
Classification: Essential to remember your requested privacy choice
Sharing: The preference itself is not sent to Chatway

Optional Chatway support

Chatway / Poptin · Isolated third-party support widget, when configured and allowed

Support messages, optional AI replies and limited context. No automatic live-record lookup. Isolated anonymous mode does not use portal identity or persistent chat storage.

How long: For the chat session; submitted messages follow the workspace retention settings
Classification: Optional support service; separate opt-in below
Sharing: Messages and technical delivery information are processed by Chatway. Never send card details or collection codes.

happy_glaze_portal_welcome_v1

Happy Glaze · First-party session cookie

Stops the opening animation repeating during the same browser session.

How long: Until the browser session ends
Classification: Optional appearance preference. You can object below.
Sharing: Not shared with another organisation

hgp_optional_storage

Happy Glaze · First-party cookie

Remembers if you object to optional display preference storage.

How long: Up to 1 year
Classification: Essential for remembering your privacy choice
Sharing: Not shared with another organisation

hgp_portal_walkthrough_v1

Happy Glaze · Local storage

Remembers that you have finished or skipped the welcome guide.

How long: Until you clear browser data or turn off display preferences
Classification: Optional appearance preference. You can object below.
Sharing: Not shared with another organisation

sb-<project>-auth-token

Supabase, on behalf of Happy Glaze · Local storage

Keeps you securely signed in to My Happy Glaze and refreshes your account session.

How long: Until you sign out, clear browser data or the account session expires
Classification: Essential when you ask to sign in or create an account
Sharing: Authentication information is processed by Supabase

hgp_active_visit

Happy Glaze · Local storage

Reopens the live table screen after you check in and removes itself when that visit is no longer active.

How long: For the active visit, or until browser data is cleared
Classification: Essential for the live visit service you request
Sharing: Not shared with another organisation

hgp_reminder_<visit token>

Happy Glaze · Local storage

Remembers which end-of-session reminder you dismissed so it is not shown repeatedly.

How long: Until browser data is cleared or display preferences are turned off
Classification: Essential to operate the live visit reminder requested with check-in
Sharing: Not shared with another organisation

hgp_prearrival_viewed_at

Happy Glaze · Local storage

Remembers that you opened the optional pre-arrival guide so the same welcome is not repeated at check-in.

How long: Until browser data is cleared
Classification: Optional appearance preference. You can object below.
Sharing: Not shared with another organisation

hgp_pending_inspiration

Happy Glaze · Temporary local storage

Returns you to an inspiration item after sign-in so your requested like or save can be completed.

How long: Removed after sign-in and completion, or when browser data is cleared
Classification: Essential for the save or like action you request
Sharing: Not shared with another organisation

hgp_staff_session

Happy Glaze · First-party secure, HTTP-only cookie

Protects staff-only areas. It is not created for customer portal visitors.

How long: Up to 12 hours
Classification: Essential security and authentication
Sharing: Not shared with another organisation

Service worker registration

Happy Glaze · Browser application storage

Supports the installable portal while ensuring private pages are always fetched live and are not stored for offline use.

How long: Until the portal is uninstalled or site data is cleared
Classification: Essential for the installable portal function
Sharing: Not shared with another organisation

Optional display preferences

The portal can remember that you have finished the welcome guide, avoid replaying the opening animation during the same browser session and remember that you opened the pre-arrival guide. These choices are not used for analytics, advertising or profiling.

Optional support chat

When available and allowed here, Chatway provides chat and may use GlazeBot for automated replies. Your messages and the limited support context you request are processed by Chatway for Happy Glaze. Chat has no automatic access to live pottery status, bookings or payments. You can still use every booking and pottery form without it.

This choice is separate from display preferences. Chat is not contacted until you allow it and the integration is configured. Withdrawing permission unloads chat. Retention of messages already sent follows our Chatway privacy settings.

Support chat off on this device.

Services that load content

The portal currently uses Google Fonts for its typefaces and a Wix image-delivery address for one approved Happy Glaze photograph. These services receive the usual technical information needed to deliver a file, such as an IP address and browser information. We found no tracking cookie or local storage created by either service during testing. If an external video is added in future, it will not connect to the video provider until you choose to play it.

Browser controls

You can also delete cookies and site data through your browser settings. Removing essential sign-in or live-visit storage may sign you out or stop the portal reopening an active visit. The booking and pottery registration forms still work without optional display preferences.

Privacy and questions

For more information about how Happy Glaze uses personal information, read our Privacy Policy. If you have a privacy question, email hello@happyglazepottery.co.uk.